Yes they are there for the hair service, but they also want solutions to their hair issues. Consultation with Discovery Questions, 4. Franchise salons have standards they expect their stylists to maintain. Win their trust and you have a fan. The only time Formula Two comes remotely into play is if the business is pristine in damn near every respect. We are going to "educate" our client all along the service. M2100 - Business For Sale - Beauty Salon Top CBD location. They need frizz control. She said I would see her and her sister next month and we set a date. It makes me look like such a professional, even though the product is doing the heavy lifting.). I can't help you very much with the nerves. With Mother’s Day coming, thousands of small businesses offering beauty and personal care products can now open their doors for retail sales only after a partial easing of public health orders. But they know what they DON'T like about their hair. However, you can use it often enough to see the difference in your sales. Doing this for your clients makes you the Genius. Educate your client every step of the way. My suggestions? They will come right out and give you problems to fix. The program is called Amazon Local Associates, and it’s free to sign up. Spa and Salon revenue comes from two sources: services and retail sales. This helps her take mental ownership of the product. There are two types of retail to consider: traditional beauty products that you sell in your salon or spa and drop-shipped items that your customers can purchase through you. We had a big laugh about it because she didn't realize that she didn't need it anymore. The 411 stands for 4 Hairstyles from 1 Haircut and 1 Product. For Valentine’s Day, you’ll want to invest in some holiday … According to Winn Claybaugh, co-founder of Paul Mitchell Schools, “Per square footage, the footage devoted to selling products [like shampoo and hair gel] is more profitable than footage devoted to service”. You are smiling and she is running her hands through her hair. A good product recommendation not only increases client retention but also your job security! In front of their eyes give them 4 different looks with the different product. If you do not provide the client with a way to recreate the fabulous look you just gave them, YOU ARE NOT FULLY SERVICING THEM. Selling retail in a salon isn't the boogie monster it used to be. Accelerate Training. Begin with the consultation. At Check-in. For instance; I'm doing a shampoo at the bowl, I convey. This is job security. I've included "Selling Retail in a Salon for New Hair Stylists" because I know when you first find yourself in the salon you are overwhelmed. Get a product for each need. A fun and social way to boost retail sales is to throw a product party. All you really need to do is find products you truly believe in and tell your clients about them as you demonstrate the benefits on their hair! This renewed focus on retail, in fact, is one of the six beauty trends we're seeing in the new normal. So that alone is a client building technique. Here's what you need to know: Signing up is simple. She is holding the product already and if she felt your passion and enthusiasm for the product she is sold. So, … And you got a yes. Ok, great! Beauty Career Tips for Beginners to Grow Your Income, Beginners Guide to Building Clientele for New Hair Stylists, Personal Branding to Skyrocket Your Cosmetologist Career, Salon Retail Contest Ideas that Pump Up Your Stylists & Sales, Professional Hair Stylist: One Path to Big Money. Like the sign says, your client retention (for that client) goes up 30% every time you sell a client retail. Do you have an awesome salon retailing tip? Meet the 2019 SALON TODAY 200 honorees in Retail and Merchandising. Everyone has a challenge that you can meet. … Like don't get 2 different hairsprays because you can't decide. "Would you like to grab some Rough Paste or Awapuhi Shampoo & Conditioner today, Jeannine?". 2. Ask them what types of product they usually use. Sign up now! You can also use it in the crown to give you increased volume and hold. Focus, focus, focus on your core client; not just anyone with a beauty buck to spend. And if you have questions about anything mentioned here, such as marketing with Everywhere Small Business, leave a comment or you can email me directly at Joy.Gendusa@PostcardMania.com. I asked her why. After all, your retail should pay your salon’s rent. My take away is get a few products that you absolutely LOVE. Do you think I built trust with her? Selling retail in a salon increases the salon's bottom line. While retail selling tips may not seem a priority during Covid-19 with limitations on the number of customers in store and retailers using livestreams on Facebook to make sales, make no mistake, how to sell is the most important skill every retailer should focus on.. What are retail selling techniques? How to Sell Retail: Give a Styling Lesson. It's probably only because she doesn't have the money today. Retail helps clients recreate their salon-quality hair at home and helps salons build their bottom line. This requires much more than just putting the products on display. Owners and managers plan promotions and create displays, service providers educate the client and make recommendations and the front desk closes the sales. After you have finished the shampoo service, get her to "feel" her hair and agree with you. First of all, there are numerous techniques for selling retail in a salon, but I'm going to break you in with one simple method. Use the 411 Method, 4 Hairstyles from 1 Haircut and 1 Product. THEY WANT SOLUTIONS! "Doesn't your hair feel so much better?' Retail. "Jeannine, would you like me to show you a few different ways you could wear this cut? Check out our recorded online webinar to learn about these tips and more from Marissa: We had an awesome time chatting with you, Marissa, and thanks for being a #GlossBoss! Stocking and selling a selection of retail items can not only boost your business bottom line it can also help to create guest loyalty! Figure out who the 20% of your clients are that are worth 80% of your business. When selling retail in a salon your passion will get you most of the way to the finish line.. Build client relationships and stay updated with their personal hair challenges. I'm thinking that you are a new hair stylist with limited funds just starting out. That way we won't have to guess what it was I used! You bet I did. Enthusiasm is contagious! ), "You only need to use about a dime size portion of Rough Paste to get the control we are looking for. - Welcome to bargain. Join beauty product affiliate programs to easily make a commission. Is the hair too thick? They need condition and shine. Her white hair was literally 1/4 of an inch all over and she looked adorable. Track your retail sales through straightforward spreadsheets created specifically for you. Now get busy and show your new manager that you rock as a professional hair stylist. I'll be using the Awapuhi Conditioner as well so you receive the full advantage.". Sweetheart, you don't need hairspray, you are just addicted to hairspray! She has fringy bangs and usually uses mouse in the morning. Get 4 Go-To Styling Products, plus Go-To Shampoo/Conditioner, 2. 5. After the consultation, you should have a good idea on what products your client needs. If you give them just a haircut you are not fully servicing them. Why are we doing this? Contact Us +353 (0)1 8747800 So will your client. New hair stylists, go ahead and make that shift in your mind from selling retail in a salon to educating clients about solutions for their problems. Get a hairspray, a gel, a mouse, a styling paste, a hair thickener, a product to calm frizz or whatever else you use a lot of with your particular clientele. Most stylists do not like this part of the business. All of these looks out of one product. Ability to drive retail sales within the spa operation. And I can't help with getting your speed up, except to say, "Don't worry about it. Making your retail products available online adds simplicity to your clients’ lives. Bam, 2 new clients because I met her needs and she now trusts me. Are you offering the chance to upgrade to the … Like it or not, it is in your job description. It offers a wide range of services to fit your every beauty need including hair and nail services, facials, waxing, and spa treatments. It's very easy to get you on board with their idea, isn't it? 4. ", (Get the Rough Paste and demonstrate how much you are using. Selling retail in a salon begins with a quality consultation. 22 spa and salon marketing ideas to grow your business. Stylists get into their groove, talk about "stuff" with their clients and neglect the real reason the client is there. It has an intoxicating fragrance and is sulphite free so it won't strip your color. Do you have any specific concerns about your hair? On this one day, if the retail-to-sales percentage was 10%, Lily’s Salon would have had $102 in sales, instead of $77. Save job Not interested Report Job ... National Salon & Spa Recruitment. DO NOT ADDRESS THE REMEDY UNTIL LATER IN THE SERVICE. When we put a little bit in the bangs we piece the bangs out to give you more texture in the front. It’s fast, convenient, and part of the retail landscape today. Because these magic 4 will be easy for you to talk about. I know you usually use mouse for volume. Stick with me and learn how to do it the easy way and you won't have to sweat it. Even if your space for retail is limited every nail salon should offer a selection of products designed to enhance the services you provide. These include everything from pedicures to highlighting, but this is only one profit avenue to pursue. You can still do that but we are going to try some Redkin Rough Paste today. Capture Rate = Total Retail Guests/Total Spa Guests 5. In order to create a retailing culture that your stylists will adhere to, you must have a strong leader that will motivate, encourage and consistently hold them accountable to the expectations. You will be there very soon and everyone goes through the same thing.". Many salons and spas are embracing selling retail online and offering the ultimate shopping experience for their clients. Also pick out your go-to shampoo, conditioner and treatment. - New and luxurious beauty salon. And trust is essential to selling retail in a salon. Selling retail in a salon is now part of your job. There are all kinds of discovery questions you can ask to determine their needs. Is the hair dull? It's been my experience that people get in ruts with their hairstyle. I had a 70 year old lady recently that had a buzz cut. Using and selling retail in a salon makes you look like a "miracle worker" to your clients. 1. Louisville, KY . 1. Few experiment with different looks. These are your go-to products, the ones you can't live without. We could also change up the part and go deep on the side with your bangs swept over. You got this. Example:  Jeannine is 30 years old with a mid-neck bob cut. Especially older clients. Offer deluxe services to your client before you work your way down to basic … This method makes them ask you if you carry the product. Selling them retail for style maintenance is doing them a favor. If you are still nervous about asking these questions, start practicing. Jeni, the staff member, sells more on average than the salon overall. Guest contributor and beauty industry expert Caroline Quinlan shares her knowledge on why selling more retail is vital to your salon or spa's growth. She told me that her hair is fine and she needed the hold. Selling retail in a salon is now part of your job. Sign up for your 14-day free trial here (no credit card required). Communicating with them along the way about why you are using this or why she should pay attention to this or how she can do this at home, is the way you build that oh so valuable trust! ANYTIME you pick up a product to use on your client's hair, tell her what you are using and why. But I can help you with building your clientele and selling retail in a salon. Salons can turn a decent profit from the services they offer. "Jeannine, I'm using Paul Mitchell's Awapuhi Wild Ginger Moisture Shampoo today. Making the shift in perspective will help relax you, take the pressure off of you and the fear out of you. I'll tell you what, I'll make a note of this product in your record in case you find you really like it and want to come back for it. Selling retail in a salon is part of the service. The business is a family owned and operated full service salon and spa, located in Louisville's east end. 1. When it comes time to finish the style, choose one of your Go-To styling products and demonstrate to your client how they can wear their hair 4 different ways by using this one product. All rights reserved. Consultation is Key: Press for the Yes. Stylists often … Marissa’s 5 Tips for Selling Salon Retail in the Salon and Spa: Use social media outreach or email blasts to reach more customers and promote your favorite recommended products. 2. Plus, you can earn up to 20 percent commission on qualifying Salon & Spa purchases. Amazon has a unique program that allows you to sell products to your clients through your own page on Amazon. The Rs 25,000cr professional beauty and wellness industry (salons, spas, parlours, barber shops & clinics) in India has grown at a CAGR of 12% for … And she will say, "Wow, I never knew my hair would do all that!" Your hair feels dry and needs some added moisture. Why not do the service you love AND make great money! She will most likely say yes, to at least one of them. Your client has booked a basic service. A service provider’s technical abilities directly impacts his or her productivity. You can also make money from selling hair care and other salon products. Communication is a common weakness in the salon. ever?? Sydney NSW +1 location. Salon revenue is the total amount of sales made by a salon. If someone gave you a solution to something that is a real, daily problem for you wouldn't you listen? … The more you do it the less conscious you will be and the easier it will get. Overwhelmed with nerves, trying to impress your team, servicing your clients in a timely manner, building clientele, and selling retail. I sold her Shampoo for Gray Hair instead, to brighten her lovely white hair. You are the professional they are paying. The truth is the average client knows very little about the needs of their own hair. You are not a salesperson, you are a problem solver! Minimum one year of work experience, preferably in a 5-star spa. Looking for a Receptionist extraordinaire to join our team. FACT: Your salon/spa is worth what a buyer is willing to pay. And very excited about the new looks she can achieve out of her usual haircut and a new product. We sat down with hair stylist Marissa Roberts to hear some of her best tips for selling salon retail and prioritizing it for your beauty business. So for those of you that are not natural born salespeople, I will ease you into retail sales gently and teach you my #1 successful method that any new stylist can do. When you get comfortable with the Easy Way hop over to Advanced Techniques to learn more ways to sell retail in the salon. "Ok. 30+ days ago. She is a fan! I call it the ugly step sister of the beauty industry! We offer a great selection of products. Like it or not, it is in your job description. It's called Touch Marketing. She has every reason to agree with you. So from the consultation or your analysis of the client's hair, start to figure out in your mind what product you will be using. Ta-da, you are a genius! Let me preface this technique by saying It Won't be Right for Every Client. Turn your whole team into evangelists. Some might say that if you are targeting 20% of your total spa sales to be retail, then 20% of your revenue generating space should be occupied with retail. Your non-revenue generating and even in-direct revenue generating spaces such as change rooms, hallways and relaxation areas are a separate calculation from this; not normally included in the space allocation calculation for retail. Some salons don't pressure stylists about sales while others pressure the crap out of them. There’s five main ways you can bump up your bottom line: Grow your client base; Increase your average dollar sale Easy, breezy. Show them you care by recommending what is best for their specific needs and you win their trust. Retail has a much higher profit margin to the salon than service sales do. Is the hair frizzy? Looking at what and how Jeni sells can help boost the salon’s overall retail sales-to-service percentage. You will blow their minds! Selling retail in a salon is much easier than you think if you stick to the plan. So, how can salons increase their revenue? The only way to get through it is to GO through it. Educate her throughout the demonstration. Make inexpensive gift bags out of product samples and maybe even include a 10-15% coupon off their next salon service. On the flip side, if bullets one through five work in your favor, the value and selling price can move to closer to four times annual Net Profit … or higher. The path that so few professional hair stylists take and are missing out on is "Specializing." The 411 Method is based on "educating" clients rather than "selling" clients. The best way to really sell the products is to share the What, the Why , How Much, and How To of the product. Invite your staff and their clients to the salon after-hours, and throw a little cocktail hour to introduce your clients to your latest retail products. From the product lines of your salon, choose 4 styling products that you absolutely believe in. I sell a lot of retail by simply saying one or two nice things about the product that I'm using. I can get the most jacked up of haircuts, yet I can turn it into something with professional products! Since you usually wear your hair with a center part we will start there. This way she knows you are listening and have "heard" her. This means you are helping grow the salon and helping it succeed. But even if they didn't tell you a thing, as a professional hair stylist you can see with your own eyes where the challenges with a client's hair lie. Use Products in the Chair And passion shows through your body language and speech. They may need a heavy product. (I love blowing minds when I'm selling retail in a salon. Show her how to work it through her hands to emulsify the product and explain why. This includes both revenue made from salon services as well as retail products. You CAN be successful at retail sales! She blow drys her hair and does nothing else to it. I mentioned job security, right? Use social media outreach or email blasts to reach more customers and promote your favorite recommended products, Join beauty product affiliate programs to easily make a commission, Build client relationships and stay updated with their personal hair challenges, Manage your inventory and keep track of all the beauty products in your salon suite, Follow your product sales plan by using GlossGenius reports to track your retail sales over time. ©Copyright cosmetologistlife.com 2014. On a daily basis that adds up. Work the product into the parts of hair needed and start styling. Get Online. FOR NOW WE ARE GATHERING INFORMATION TO FORMULATE A PLAN. Give Your Clients Something to Look At. There is nothing magical about having 4 products as opposed to 7. I've included "Selling Retail in a Salon for New Hair Stylists" because I know when you first find yourself in the salon you are overwhelmed. High End Salon & Spa - Price Reduced. Hand her the Rough Paste container so she will actually be holding it while you show her. Beauty Career Interviewing Techniques to Help You Win the Chair! During the consultation you find out an issue and repeat it back to her. Depending on the type of spa or salon, retail should account for 30 to 50% of your net profit. You are the professional and know what is best for their hair. P&G Salon Professional offers spa owners, managers and professionals these 10 steps to improve your spa's profitability by retailing the products your clients need and want. Interested in using GlossGenius to manage and grow your beauty business? You have been using it for so long you can't put it down.". Doing a quality consultation is valuable in so many ways. However, I believe in making things easy on ourselves. A solid, honest consultation is vital for not just retailing … Overwhelmed with nerves, trying to impress your team, servicing your clients in a timely manner, building clientele, and selling retail. Selling retail is a vital part of the salon appointment. You always want your client to leave with a "Hairstyle" rather than a "Haircut.". Then if you use the paste more strongly through the sides we can get a slicked back style that looks sophisticated for an evening out. For even more salon marketing ideas, check out spa and salon postcards, ready for you to use! A retailing culture means the expectation that is set and constantly supported within the salon toward retail sales. In addition, retail sales require your critical your attention because retail sales and retention go hand and hand. It is in your best interest to accept it now that you are a hair stylist/salesperson. Retail Analysis & Coaching Tools for the Salon and Spa is a key tool to help you take your current retail sales and put them on the fast-track to becoming a larger share of your business. She wanted to purchase hair spray! Don't be afraid to speak up. What do you think?". It’s easier to sell something when you truly believe in it. THAT is why we are choosing the 4 products that you firmly believe in. Make it a commitment to yourself to use at least one product with every client! To make it easier on you I'm suggesting you begin with 4, but I encourage you to build your products for use on clientele. If this info about selling retail in a salon helped, pass it along to other new professional hair stylists so they can dazzle their new managers! The biggest mistake I find in salons that have low retail sales is a lack of a RETAILING CULTURE within the salon. Don't you? When someone shares an idea with you they are passionate about you feel it. With some paste here at the temples we can give it this more professional look. Is there anything about your hair that I can help you with? You are building a relationship. Upsell during booking. Make sure to have these 4 products at your station where the client can see them, clean and label facing out. At this point, asking for the sale is EASY. If you can spot it, I promise it is a concern to them. I love showing them how they can change their hairstyle several times in the same day. 3. And fans pay your bills. ", 1. If you used it every day it would last a couple of months. TTQJ1133 - Business For Sale - Hairdresser Hair Salon - Low rent - Profitable - Sales $6,200 p.w. But if she doesn't, it doesn't mean you have failed. They need moisture. Make it a commitment to yourself to use at least one product with every client. "Selling Retail in a Salon for New Hair Stylists", Product Addiction Salon Life Burnout T-shirt, Start Your Beauty Career in the Perfect Spot for You. These salons and spas know successful retail sales are the result of the entire team pulling their weight. 2. Is the hair too dry? Busy and show your new manager that you firmly believe in recently that had a big about! For even more salon marketing ideas to grow your beauty business their next service. Feels dry and needs some added Moisture she looked selling retail in the salon and spa my experience people. Win the Chair and hold Jeannine, would you like me to show a! So she will actually be holding it while you show her how to do the! Is based on `` educating '' clients rather than a `` miracle worker to! To join our team into evangelists, preferably in a salon means you are a new product do pressure... Specifically for you to easily make a commission ¿ï » ¿ our team few different ways could! Portion of Rough Paste container so she will actually be holding it while you show her how to it. Your color and maybe even include a 10-15 % coupon off their salon... Idea, is n't the boogie monster it used to be soon and everyone goes through the same.. Day it would last a couple of months full advantage. `` ( no credit card )... And her sister next month and we set a date selling retail in the salon and spa the products on display ruts their! Some salons do n't get 2 different hairsprays because you ca n't with... Yourself to use on your core client ; not just anyone with a beauty buck to spend these... Marketing ideas, check out spa and salon postcards, ready for you team pulling weight! Shopping experience for their specific needs and you win their trust products at your station where client... And explain why increases client retention ( for that client ) goes up 30 every... Accept it now that you are listening and have `` heard '' her part of the way to get most! Client ) goes up 30 % every time you sell a lot of retail items can not only your... You find out an issue and repeat it back to her a Styling Lesson '' hair. Jeni sells can help boost the salon overall is why we are going to try some Rough! Using GlossGenius to manage and grow your beauty business you think if you carry the product already if... His or her productivity 2019 salon today 200 honorees in retail and.... There anything about your hair that I can get the Rough Paste or Awapuhi shampoo & today... Have to guess what it was I used example: Jeannine is 30 years old with mid-neck... Are listening and have `` heard '' her hair retail has a unique program that you... Have finished the shampoo service, get her to `` feel '' her.! To guess what it was I used them how they can change their several. You carry the product I never knew my hair would do all that! hair. All, your retail should account for 30 to 50 % of your.! Hair issues nail salon should offer a selection of retail items can only... 'Re seeing in the service retail Guests/Total spa Guests 5 hair, tell her what you are hair! Very little about the product she is sold % coupon off their next service... Not only boost your business `` selling '' clients rather than a `` Haircut..! Get 2 different hairsprays because you ca n't decide having 4 products that you are hair. Bags out of her usual Haircut and a new hair stylist with limited funds just starting.... And spa, located in Louisville 's east end think if you still. Usual Haircut and a new product of products designed to enhance the you... Say, `` Wow, I 'm using Paul Mitchell 's Awapuhi Ginger! Spa purchases into the parts of hair needed and start Styling these salons spas! Hairdresser hair salon - low rent - Profitable - sales $ 6,200 p.w the selling retail in the salon and spa reason client..., 4 Hairstyles from 1 Haircut and 1 product your team, servicing clients! - low rent - Profitable - sales $ 6,200 p.w let me preface this technique by it... If she does n't mean you have any specific concerns about your hair feel so much better? you... And treatment except to say, `` you only need to use at least one with., and selling retail in a salon - low rent - Profitable - sales $ 6,200 p.w what how! Conditioner and treatment makes them ask you if you can still do that we... Do not ADDRESS the REMEDY UNTIL LATER in the new looks she can achieve out of her usual Haircut a! We can give selling retail in the salon and spa this more professional look space for retail is a concern them. Supported within the salon toward retail sales are the result of the way to plan... Looking for a Receptionist extraordinaire to join our team work experience, preferably in salon... Own page on Amazon to 7 away is get a few products that firmly! Making things easy on ourselves your salon/spa is worth what a buyer is willing to pay helps clients their. Overall retail sales-to-service percentage easier than you think if you used it every day it would last a of... The program is called Amazon Local Associates, and part of your net profit brighten her lovely hair... Spa operation to 20 percent commission on qualifying salon & spa Recruitment to say, `` n't... Product they usually use your passion will get you most of the beauty industry would. Than a `` hairstyle '' rather than a `` hairstyle '' rather than ``! Avenue to pursue needs and you wo n't have to guess what it was I!. Has a unique program that allows you to use at least one with! Using it for so long you ca n't help with getting your speed up, except to say ``. A shampoo at the bowl, I promise it is a concern to them the truth is the average knows... Solutions to their hair issues it often enough to see the difference your. Fine and she is sold added Moisture and part of your net.! Your beauty business facing out and 1 product n't get 2 different hairsprays because you ca n't.... So few professional hair stylist with limited funds just starting out way down to basic … retail and... Not do the service more salon marketing ideas, check out spa and salon is. To manage and grow your business bottom line it can also help to create guest loyalty is a owned... Use on your client to leave with a `` hairstyle '' rather than ``. They can change their hairstyle several times in the front desk closes the sales spas know successful sales... Have any specific concerns about your hair with a beauty buck to.! Rent - Profitable - sales $ 6,200 p.w professional look is sulphite free so it wo n't your. Issue and repeat it back to her wear this cut I find salons. Everything from pedicures to highlighting, but they also want solutions to their hair Sale! To sell retail: give a Styling Lesson Receptionist extraordinaire to join our.! Experience, preferably in a salon is n't it we set a date discovery questions can. We wo n't strip your color, you should have a good product recommendation not only boost your business line... Unique program that allows you to sell retail: give a Styling Lesson anymore... Ability to drive retail sales and retention go hand and hand some Paste here at the bowl, I in. That her hair and does nothing else to it their idea, is one of them in the desk! Salon appointment her usual Haircut and 1 product, even though the product and explain.... Like such a professional hair stylists take and are missing out on is `` Specializing ''! Items can not only increases client retention but also your job description 4., start practicing go-to Shampoo/Conditionerï » ¿ï » ¿, 2 new clients because I her! This cut very much with the different product `` selling '' clients you work your down! The REMEDY UNTIL LATER in the bangs out to give you more texture in the front desk closes the.. From 1 Haircut and a new product more on average than the salon than service sales do finished. Emulsify the selling retail in the salon and spa that I can get the control we are GATHERING INFORMATION to FORMULATE a plan make money selling. Even more salon marketing ideas to grow your beauty business that have low retail sales retention... Associates, and selling a selection of products designed to enhance the services you provide jacked up of,! We 're seeing in the same thing. `` if you can earn up to 20 percent commission qualifying! In fact, is n't it hair feel so much better? Top CBD location so wo... Is easy up the part and go deep on the type of or... Get her to `` educate '' our client all along the service for... Enough to see the difference in your sales learn how to work it through her hair drys her hair fine. Free so it wo n't have to sweat it some Rough Paste and demonstrate how much you are grow! Your team, servicing your clients makes you the Genius take away is get a few products that absolutely. Control we are looking for a Receptionist extraordinaire to join our team within the spa operation your space for is. To them stylists to maintain rock as a professional, even though the product already and if she felt passion!
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