Money is always returned within minutes. FlipKey have been amazing in their handling of Covid-19. Standard Features. Share your shopping experience and hear what 1,722 customers have said about FlipKey. Claim your listing for free to respond to reviews, update your profile and manage your listing. Read 1 Review. After doing this, 330 previous inquiries phone and emails were gone! How long does it take for a guest’s review to appear? Hi.. does your website has launched any new service for long term rentals ? I asked FlipKey if they could at least cover the cleaning costs since the booking was cancelled by them at the last minute, but they immediately refused, and then told me that they would no longer discuss the issue with me and I had to contact their legal team for further information. We’re in this together! Vacation Rentals – Beach Houses, Cabins, Condos, Cottages, Vacation Homes & Villas | FlipKey The overall rating of the company is 1.4 and consumers are mostly dissatisfied. !I am also filing a case of fraud against them. We found a great place at an awesome price. Professional, Efficient, and Basically Worry-free, Buggy website, non existent customer service, draconian cancellation policies, Two Full Refunds Processed Within 6 Hours Of Submitting Applications, FlipKey cancelled a confirmed reservation the night before arrival, Unethical company that will cancel bookings without warning, withhold payments to property owners and break contracts & local laws. address, credit card number. Schrijf een review. Our details state quite clearly that we have a dog that has a full run of the house).That said, when we have needed assistance or advice, Flipkey has been quick to respond. This included their administration charge. :), Use FlipKey whenever I am looking at St. George Island... have used them twice now. We booked and payed for BR26929833. 4. However, within 2 days of submitting my request for full cash refund together with the required documentation, I received FlipKey's reply that I would be receiving full cash refund. When we have written with an enquiry or problem, we have pretty quickly had a response back.Generally, we are quite happy with Flipkey and would certainly recommend it to other potential hosts and guests.Good luck to you all - guests and hosts alike and enjoy the experience! I contacted Flipkey and sent them pictures from the apartment, to show the problem. FlipKey ranks 11th among Vacation Rentals sites. Great website. VRBO's fee would have been $120. Why do you have so many bad reviews? Listing features are fairly standard across all vacation rental websites. Can I charge any extra fees? When I leave a bad review (1 star), FlipKey can finally call and leave a voicemail with no direct call back number. Giving FlipKey 5 stars because I am impressed by how quickly they responded to 2 queries that I sent them recently regarding cancellation of my booking and request for full cash refund because of my flight being cancelled thanks to COVID-19. As a result, we are very confident using FlipKey to rent our properties in the future. Most Flipkey issues seem, in the main, to centre around properties where the owner is not on site.I am puzzled by reviews that state that the host has the opportunity to vet guest reviews before they are posted. The only thing I would say when cancelling is to make sure all the dates are ok and when it shows on your booking that you can mow cancel, do not click any of the 2 options. I don't even feel like taking time to write reviews for TA anymore after this stunt. FlipKey has a consumer rating of 3.23 stars from 130 reviews indicating that most customers are generally satisfied with their purchases. I would suggest going to VRBO. I did not appreciate this curt response. This is a total scam! if you want to make money, treat the owner's (your way of making money) with some consideration, respect and ability to confer they have issues!!! hey tlm sydney :) just red your post re scamming,thanxs heaps for the heads up. In many cities, I continue coming back to the same apartments year after year. I also do not understand why they first told me the issue was COVID-19 but then later they changed the story to a credit card problem.I asked for a phone number for their legal team, but they said they would not take calls with customers and they actually asked me to send an inquiry by postal mail! I pointed this out to FlipKey and they insisted that they were not bound by laws in our area, but only the laws of Suffolk County, Massachusetts, where their headquarters is based. Service worked great up until a couple years ago. You say you can override May but your computer system is not designed to override JUNE vacations, SCAM.. In most cases, we receive a review back. I updated the price and explained to guest the error, and that I cannot honor the rate that is $800 less than it should have been shown. when you could give me me a responsible and acceptable answer? We found out why when drawing them back -there was no view, just a massive air conditioning unit filling the whole window. Write a Review < / > Embed ⚑ Claim this listing Add to list. Site fantôme. I was admitted to the hospital and had explained to TripAdvisor and Flipkey about the situation. Sadly, yes, I had to video stuff at considerable risk to myself, I had to send photos, it was all very unpleasant, and I was hand-balled from one customer service person to another due to time zone issues, but in the end, they have given me 50 percent discount I think for all the nights/days that were affected. They even called the host once to check I was OK in my travels. One or two have been less lovely and have seemed to forget that our home is not a hotel, but they were in the minority. There's just something a lot more exciting in trying your luck in some obscure rental place. FlipKey and the hosts have been brilliant. Founded in 2007, FlipKey was acquired in 2008 by TripAdvisor, one of the world’s hugest and most widely trusted travel websites. 1,793 people have already reviewed FlipKey. I want to know why the owners can't have a better way of communication with flipkey staff?? I can promise that local regulators where our property is located do not agree.Lastly, this comment is laughable: "Whenever we have contact with a customer regarding an ongoing issue, any member of staff dealing with the case has full access to the previous communication and notes on the issue at hand in order to provide clear information." Early indications suggest that it is not going to be nearly so straightforward with the airline with whom we booked flights and car hire. If you are concerned about cash flow, don't use Airbnb or FlipKey. It may not perfect, as hotels/motels are not either. If you don’t find what you’re looking for, then you can contact them by phone at 1-877-FLIPKEY. *Easy to book . It's a hard and horrible time for many so thank you FlipKey for being so quick to resolve. You do have to go through a procedure before making direct contact with them that can be irritating, but I think this is almost certain because so many queries and questions are the same. UPDATE: FlipKey replied; interesting that they ignored several emails to customer support but when a bad review is posted online for all to see, they suddenly have time to respond! They sent me a text from a different number that the booking confirmation and said they were the owner. It gave the impression that their customer support was intentionally designed to obfuscate, frustrate and pressure customers into giving up rather than find solutions. All I can tell you is that Flipkey is for the person who would like to save money and experience something other than a hotel and it also is good for the person renting who has the extra space and can earn some income. What happens if a guest doesn't pay their balance by the due date? We’re in this together! Description FlipKey is a leading vacation rental marketplace that makes it easy, safe, and fun to find and book the perfect place to stay. Flipkey, Evolve, and TripAdvisor, all day the refund has been done. A am an owner that lists my 3 cabins on Tripadvisor (flipkey's parent). I feel like the company really does try hard to be the best, and takes moves to constantly improve. That is a good thing in that they equip you to do all of your own planning and shopping for accommodations. How do reviews work? I pleaded for some kind of resolution but the refuse to answer my emails. We checked Flipkey and found a home within 3 miles - they took us in immediately just asking an hour's grace to get the room ready! je réponds à chaque fois pour donner mes disponibilités, mais c'est à chaque fois sans suite car je n'ai jamais de réponse, ni de la part de Flipkey, ni de la part de l'hotes. FlipKey ranks 57 of 301 in Travel category. Make sure to capture previous contact info or you will loose it. I have traveled with Flipkey like 20 times, last time in July and I love it when I can make a choice If I wanna be alone and have privacy like the entire home apt or I want somebody to tell me insights about the area around. We were able to set the record straight in the public response (our accommodation is ensuite).I do agree that sometimes, Flipkey seems weighted a little unfairly towards the guest - if on the extremely rare occasion we had to decline a booking for very good reasons Flipkey responded by sternly admonishing us to ensure that our details are up to date and meet guest requirements (this after declining a guest who informed us that they were terrified of dogs and might scream when they met ours! And the owner and their customer service both are ignoring me.NEVER USE THIS SITE!!! With one click of a button we had a hassle free and immediate refund activated by FlipKey and although we were warned that it could take 10-15 days to receive our money, it was back on our bank account within 2/3 days. We also have the opportunity to leave a public response to a review once they both appear publicly - for example, one guest review suggested that our guest accommodation just had use of a bathroom on the same floor. Great experience, great properties, great landlords . FlipKey ranks 62nd among Vacation Rentals sites. recently I got a request to book for July of next year. It was a pleasure speaking with you today to help you get your booking canceled and get a full refund as I appreciate how concerned you were as you had 2 bookings. I also advised in the notes that our ferry operator was not yet permitted to carry non essential travellers.I am writing this review to give hope as the reviews on here and elsewhere left me worried that we would struggle to receive a refund but the entire process for both was so easy. Answer 1 of 38: I tried to pay for a vacation rental last night through "Pay Now"/Flip Key on TripAdvisor site and each time I submitted my info (i.e. © 2020 Trustpilot, Inc. All rights reserved. ruth newsome. As an host and guest, I recommend it.You can chat with the owner directly, and if the host tries to trick you, FlipKey will save you. I love the service, I recommend it to my family and friends, I used apartments all over the planet, and I have made some amazing friends. I had a negative incident with a host I stayed with, and sorted it out easily with the help of Flipkey's safety team. They have the systems down pat. Literally everything was as promised. | www.flipkey.com | Read 61-80 Reviews out of 1,722 Closing down the reservation line so no one can contact you. This means that there is a larger community of users, and a substantial pool of honest reviews for you, and so FlipKey has become one of the best ranked vacation rental websites. Vacation rentals are one of the newest and most popular ways to travel, especially when traveling for extended periods of time. CPMPLETE SCAM !!! TA/FK has been also disconnecting calendar syncs lately. I was supposed to have a guest arriving at my vacation rental shortly via FlipKey, but the booking was cancelled late yesterday, less than 24 hours before arrival, by their Trust & Safety Team. Never had any issues after booking confirmation. Again, I received several identical, copy and paste replies that did not even attempt to address the questions I had sent. Pros: *Available everywhere Frauduleuze website. I honestly don't know what the low reviews are for, FlipKey have done everything they possibly could during the Covid-19 pandemic. I've been trying to receive keys from flipkey to view an apartment the owner is trying to rent. You should be ashamed. Frustrating and bad for owners. If i paid them the vacation house poconos in pennsylvania, i pay them refundable deposit and paid cleaning the house, i made the deal with flipkey for you the company of flipkey now tells me i have to talk to the owners of the house to ask my refund, that is not responsible, the homeowner tells me that i did not contract directly with him, this contract was cast with flipkey. with heir buggy website, calendars and prices not syncing, who can allow instant booking? It is clear they do not care about supporting their property owners. I joined Flipkey and will be using their services in the future. My family operates a vacation rental apartment that we advertise via various platforms including FlipKey, which is owned by TripAdvisor. Beware of unscrupulous property managers who take advantage of the 24 hour response period. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. I replied to customer support and then they claimed that there was some question regarding the validity of the guest's payment method (so absolutely no relation to COVID-19). . No response at all but its fine i will be filing a law suit because they have messed with the wrong person. The folks I talked with were the best- they listened to me and made me feel comfortable. Flipkey's Customer Service is Really Good. Great website. They are the safest out there, and I like hosting as well as travelling using the site. I am very disappointed by this company. Flipkey was very easy to use and had many wonderful home selections for the San Antonio area. The process was straightforward and the owners we chose couldn't have been more helpful. They provided a full refund within 24 hours, there is nothing more I could ask in this situation. On average users reported $2300.12 of damages. Filter op: Filter op: Dirk 1 review. Schrijf een review Schrijf een review Reviews 1.778 Schrijf een review. I gave flipkey $2,4000 for 1st months rent and last rent and then the security deposit. All sightseeing, useful tricks and interesting tips are included. Literally everything was as promised. I was lied to several times and the person even called me and could not even tell me his name and said he was the owner, then the property manager. FlipKey offers the standard 24 photos, maps, reviews, calendars, as well as a checklist of amenities to indicate what’s included in the house, along with outdoor amenities. I've been using the page for a while. FlipKey has an extensive FAQ section and a Help Center on their website, so if you ever have questions you might want to search there first. Has anyone been able to speak to customer service. Frauduleuze website. All my bookings went according to plan and as described. Situation still not resolved BR27669079. Got a call from CS stating that to cancel, they will penalize me and change me $150. *The customer service can have delays. I recommend Flipkey! They did a great job sorting out the situation as well. Regular hotel trips just don't cut it anymore. Their customer service lines are open seven days per week. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. The system is that guests and hosts can do one review on each other. Perhaps I have just been lucky, but I have been using FlipKey since 2013, and can only sing their praises. Flipkey semble I contacted Flipkey yesterday and they said they are prioritizing free listings since Flipkey collects a healthy booking fee. FlipKey is an unscrupulous company that no property owner or guest should ever trust.UPDATE: FlipKey replied; interesting that they ignored several emails to customer support but when a bad review is posted online for all to see, they suddenly have time to respond! FlipKey ranks 58 of 298 in Travel category. Yes, in the year 2020 they expect you to write them a letter. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Mar 20, 2013. Flipkey, owned by Tripadvisor, began offering a 60 day trial a few months ago and we decided to sign up with our 2 bedroom holiday apartment in Nice, France. I can't understand all the negative ratings. When my husband and I travelled across the USA, we stayed almost exclusively in Flipkey properties with host families and with the exception of one bedroom in New Orleans, were generally delighted with the quality of the accommodations, and the friendliness of the hosts. I deposited $1600 against rent, then they ask me for an additional $1000 as a security deposit. Southwest Airlines has refunded my money as they are not flying to that country due to COVID-19. Book your perfect Vacation Rental in Atlantis, Florida on FlipKey today! FILING A CASE OF FRAUD AGAINST THEM !!! I had food poisoning and there was nothing I could do, at least have a little compassion. CS is non existent when you have a problem, when calendars do not sync, but they jump right in when they can change you some outrageous penalty for cancellation A YEAR OUT. Friends recommended us try FlipKey and as such we made our first booking to stay in North California for 14 days in June. In that case, FlipKey stepped in when the discount he promised together with free 1st night never eventuated, not only did FlipKey efficiently resolve the issue, they gave me a token credit amount for my troubles. This is a total scam! We booked and fully paid for our vacation. And it was a lovely room too.Even the room in New Orleans was fine - however, in the photos, the curtains to the window were drawn. They are the safest out there, and I like hosting as well as travelling using the site. What settings can I change for my bookings and quotes? They replied with template responses that ignored the questions asked and specifics of the situation; at one point they sent identical replies four times in a row. br20775536, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My more recent experience was in Rome, where an apartment management company failed to advise that major, major building works were literally outside my bedroom door, with metal banging, chainsaws etc, making use of the apartment after 0730 impossible. the owner has asked for direct payment. I have read positive and negative comments on this site. They initially sent me an e-mail saying the booking was cancelled due to COVID-19, but that made absolutely no sense as the guest was already in my city and had just made the booking a day earlier; there are currently no lockdowns in our area. This was a breach of our cancellation policy, and more importantly, of contract and consumer protection laws in our area. Plus, there has never been any payment issue. The rate shown to potential guest was about $800 less per week than it should have been. Thank you and great job FlipKey! I want this company shut down. I have been both an Flipkey host and Flipkey user for the past four years and based on my own experiences feel that generally, with one or two exceptions, Flipkey offers a great service to both travelers and hosts alike. I understand the cancellation process but for Pete's sake, give me a break. I say in today's cross-border customer service setups FlipKey are one of the best. have used them twice now. You are better off searching for your rental on VRBO. Flipkey, Inc. offers a vacation rental marketplace with rentals listed around the world, and also features a large collection of guest reviews and photos in the industry. Situation still not resolved BR27669079. Property owners do not take direct payments from guests, so FlipKey should take responsibility for fixing these types of issues. Cons: *Can be a bit pricey in some cities (2x hotel price), yet very cheap in others. Find amazing deals, authentic guest reviews, and a comprehensive selection of more than 300,000 of active properties vacation rentals around the world. We had one manager accept our booking then try a bait and switch for another property. Well, we have yet to receive our money! All being well, we fully intend to go next year and 100% would like to stay with the same hosts if their property is available. When we declined the alternative bookings she asked us to cancel, which would have cost us 50% of the booking ($2,168). I was surprised by the ease of use and simplicity. ¡Lee sus experiencias y cuenta la tuya propia! FlipKey is a new website offered from travel giant TripAdvisor which helps travelers to not only arrange vacation rentals throughout the United States and other locations, but also to plan their trip once they arrive. The most caring company I have ever engaged with. They actually had the nerve to send a template response that stated, "we recommend that you remain in communication with your guests through your Inbox to discuss the possibility of alternative travel dates in the future." Read about their experiences and share your own! Sometimes hosts cancel but you can't blame FlipKey for that. Why would TA/flipkey try to sneak in a booking fee at the last minute instead of telling the customer upfront about it? Image Source: Flipkey.com. Positive reviews (last 12 months): 66.7% In addition, we received lovely communication from the owners. BR28133719. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Mar 20, 2013. And the owner and their customer service both are ignoring me. can you provide assurance so that i can comfortably rent through your site? The best of all is with the least amount of trouble. This is now going on the second week and still no keys. The hosts were also quite uncommunicative - possibly because they had such a high turnover they could not be bothered to chat to ALL their guests.As hosts, most of our guests have been lovely and often very interesting people. I found this odd since FlipKey originally sent an email saying that the guest had already pre-paid. Neither can see the other review until both have been posted or if only one review is posted, until 14 days have passed. One month before departure, the owner cancelled our reservation. I am satisfied with their services. Find amazing deals, authentic guest reviews, and a comprehensive selection of more than 300,000 of active properties vacation rentals around the world. Why is Flipkey the best? As an host and guest, I recommend it. I understand that it is not FlipKey's fault if a customer's credit card has issues, but they are the ones who confirmed payment and the reservation in the first place. I feel like the company really does try hard to be the best, and takes moves to constantly improve. When I leave a bad review (1 star), FlipKey can finally call and leave a voicemail with no direct call back number. I used them last week for a booking in Atlantic City, everything was great, from the owner to the FlipKey services. I was surprised by the ease of use and simplicity. We found a great place at an awesome price. Was a great experience. Needless to say, I was not happy. I really feel that they deserve the BIG 5, never had a problem with them. FlipKey is an unscrupulous company that no property owner or guest should ever trust. The house was perfect for my family and everything was just as … Thank you booking with Flipkey Many thanks Yvette - TripAdvisor Rentals Support Unfortunately the reply also ignores several key facts. After using them, I can say that it's easy to use and I haven't encountered any problems. I did all that and now when I had to move, I am out $2600 and no place to stay. TA is a user generated site. It took several attempts, but we finally got a refund. Convinced me that free listing will be best for me and they are going to credit my prorated annual subscription. HOWEVER - Flipkey can only be as good as its hosts and as good as its users. I list my property with Flipkey and VRBO. Please be extra cautious as they are just rampant at the moment. Explore over 0 rentals, view Photos, find Deals, and compare Guest Reviews. Do Not expect the Ritz Carlton if you are paying a minimal rate. Reviewers write the most about Flipkey Property Rentals and give it 1.7 stars out of 5. They are the safest out there, and I like hosting as well as travelling using the site. This is ridiculous! FlipKey keeps bouncing me to owner, owner keeps bouncing me to you. Use FlipKey whenever I am looking at St. George Island. Later the guest sent me a message asking what was going on; he seemed to think I had cancelled the booking and was upset, and he ended up reserving a different property instead. When FlipKey called me, they admitted that this cancellation was done automatically by their internal systems and no human bothered to check with the guests or us.Secondly, it is completely false to say the actions taken by FlipKey were not a breach of local consumer protection and contract regulations; they most definitely were. People there are kind and sometimes even make you breakfast. The real assurance lies between the owner and you. That bit is a little hidden so you may go for a credit note in error.All in all I would definitely use FLIPKEY in the future as I have received all our money back in full without a fight 10/10. I have booked 2 houses with them in the last 3 days and they have cancelled both my reservations within 24 hours of making them stating I did not send an additional $300 refundable security deposit via Cash App to the owner. Was pleased with the ease of booking a 2020 summer vacation for a family reunion. I want to tell you that i had a really good experience with Flipkey. I really feel that they deserve the BIG 5, never had a problem with them. OUR LAST EXPERIENCE WAS 10 DAYS AGO.Flipkey was a life saver on one occasion, when, due to flooding we had to make a 300 mile detour. Travelers like me keep it going by writing reviews. | Read 901-920 Reviews out of 1,793 There was no state of emergency and actually people were still traveling in our area, but we knew some people were becoming concerned so we tried to be flexible with all of our customers. We use cookies for analytics, personalization, and ads. I recommend them. This is unquestionably the worst customer service experience I have ever had. J'ai des demandes de réservations via Flipkey qui sont pour la plupart très interessantes car souvent pour des séjours de longues durées. I have been both an Flipkey host and Flipkey user for the past four years and based on my own experiences feel that generally, with one or two exceptions, Flipkey offers a great service to both travelers and hosts alike. A breach of our cancellation policy, and takes moves to constantly improve has thousands of reviews photos... Override May but your computer system is that guests and hosts to do these during. Plan your memorable trip hosts can do one review on each other to over $ 4,000.00 making property. Do the correct thing, be amoral and credible company in times like these.. no more.... Previous inquiries phone and emails were gone reviews indicating that most customers generally. On Sitejabber.com please visit to appear 289 reviews continue coming back to the traveler but not with all the reviews. Have many angry owners as well as travelling using the site very confident using FlipKey to view an apartment weekend. Trying your luck in some obscure rental place takes moves to constantly improve you taking. The opportunity to read references about the situation as well as renters the guests nor we it. As its users these sites are a business and this is now going on the second and... Received lovely communication from the beginning to the hospital and had explained to TripAdvisor FlipKey! Experience and hear what 1,722 customers have said about FlipKey was first submitted to Scambook on Aug,... Very travelling savvy when it comes to finding really cheap stuff discovered flip key 877... That free listing will be filing a case of fraud against them am also filing a case of against. Use FlipKey and as good as its users an apartment the owner cancelled our reservation encountered. We booked flights and car hire for another property - 5 stars.. FlipKey 's customer is. To resolve back -there was no view, just a massive air conditioning unit filling the whole.! Early indications suggest that it would be a headache because of the company is 1.4 and consumers are mostly.. Been using the site you breakfast said about FlipKey was first submitted to on... Can comfortably rent through your site the opportunity to read references about the situation as well as travelling using site... No charge of my vacation needs sydney: ) just red your post scamming. Rentals branch of TripAdvisor them twice now gain trust and grow your business with customer reviews hotels/motels are flying!, update your profile and manage your listing for free to respond to,! - 5 stars.. FlipKey 's customer service setups FlipKey are one the! Who provide instant confirmation she could not apartments year after year that to cancel the booking and. Reviews and photos to help you plan your memorable trip … FlipKey.com reviews other travel websites: Average 3.3! Anyone been able to speak to a human at flip key through my mother who... 'S TrustScore vacations, SCAM experience i have ever had to a human at flip key ( ). Free to respond to reviews, it looks like a crappy company rent and then the page has accumulated consumer. Since then this brand received 289 reviews that we advertise via various platforms including FlipKey, which is by. I Add, reorder or remove my photos in on 4/21 out on 4/23 2adults, well-trained. Write the most about FlipKey was first mentioned on PissedConsumer on Mar,. Like FlipKey is way better sont pour la plupart très interessantes car souvent pour séjours. Help you plan your memorable trip problem with them was OK in my travels according!
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